How can we help?
Write to the GenMagic team and we answer by email.
Include your account email and, for a generation, roughly when you made it.
- Pricing: plans, top-ups and what a result costs.
- API documentation: endpoints, models and code samples.
- Integrations: n8n, Make, Zapier, Albato, MCP and the plugins.
- Product photos: the styles and steps behind the store apps.
- Terms and Privacy.
Asked most often
How am I charged?
You pay per result from a prepaid balance, with no subscription needed. Each image, video or voice-over shows its price before you make it. Top-up credit never expires.
A generation failed. Was I charged?
No. A result that fails is not charged. If your balance looks wrong, write to us with the time of the generation and we check it.
Where do I get an API key?
Sign in and open Account settings, then API keys. Keys work with the GenMagic API, the MCP server, and the n8n, Make, Zapier and Albato steps.
How do I disconnect a store app?
Uninstall the app in your store's admin and the access it was given is removed. For Amazon, disconnect on the Product photos for Amazon page or remove the app in Seller Central under Manage your apps.
Can I delete my creations or my account?
Delete any creation from your Library at any time. To delete your account and its data, use Delete account at the bottom of your account settings, or write to hello@genmagic.co from the address you signed up with and we delete it for you.